Contacting the Office

You can contact the office by the following methods:​​​​​

• Email (preferred): housecallmdforseniors@gmail.com, (include patient name)

• Text: 585-642-4571 (include patient name; NO pictures or calls)

• Office phone: 585-872-2710, (leave a message if closed)

• Website: www.housecallmdforseniors.com

• Fax: 972-236-5360, (include name of patient)

• Mail: 75 Barrett Dr. #191, Webster, NY 14580

• Secure Video Call: Dr. Postigo can send a secure link when pictures or videos are necessary.

​

  Examples of reasons to contact the office:

For non-urgent questions or updates please email, text, fax (these 3 are preferred) or call our office during regular hours.

• Insurance updates (send copies of new cards)

• Updating contact information

• Scheduling, rescheduling, or confirming appointments

• Questions about visit frequency

• Requesting paperwork or forms (send by email or fax with patient demographics filled in)

• Issues with pharmacy or prescription refill (text, email, or fax your problem)

• Becoming a new patient

We usually respond the same day.  Messages received over the weekend will be answered on Monday.​​​​​​

​

​​​

Contacting Dr. Postigo

​

  Non-Urgent medical questions: (Can Wait Until End of Day)

• Email (preferred): housecallmdforseniors@gmail.com, (reviewed in evenings)

• Text: 585-642-4571 (include patient name; NO pictures or calls)

• Office phone: 585-872-2710, leave a message with our office staff or on the answering machine if the office is closed.

For questions that can safely wait until the end of the day, please use email as the preferred method of contact.  Dr. Postigo reviews emails in the evenings after patient visits are complete.  He may reply by email or call you.  If you prefer to discuss an issue with Dr. Postigo in person, call our office and they can schedule an early appointment as soon as possible in between your regular appointments.​

​​

Examples of non-urgent issues: 

• Mild or ongoing symptoms (e.g., constipation, mild cough, minor rash)

• Medication questions or side effects

• General health questions

Note: Brief communications with doctors by email, text, or phone, outside of patient visits, are covered services and billed to your insurance.  You will be responsible for any balance not covered.​​​​

​​​

  Urgent but Non-Emergency Issues: (Same-Day Needs)

For urgent issues during office hours, text Dr. Postigo at 585-642-4571 (text only).  Please include the patient's name and a short description of the concern.  He will try to respond within 20-30 minutes between patient visits.​​

​​

Examples of urgent but non-emergency issues: 

• Sudden increase in shortness of breath or wheezing

• Rapid swelling in legs or sudden weight gain in a heart failure patient

• Fever in a frail or elderly patient

• New confusion, agitation, or sudden change in mental status

• Dizziness or near-fainting that does not improve with rest

• A new or worsening medication side effect (e.g., rash, sever nausea, bleeding)

• Unsure whether to go to urgent care, ER, or make an early house call appointment

​

  Emergency Situations: (Life-Threatening Needs)

If you are experiencing a life-threatening medical emergency, call 911 immediately or go to the nearest emergency room.  Do not wait for a reply from the doctor.​​

If you would also like to notify Dr. Postigo, he can be reached by cell/text 24/7.  His direct number will be provided at your first visit.

​​

Examples of emergencies: 

• Sudden shortness of breath

• Chest pain

• New confusion, sudden weakness, difficulty speaking, or stroke-like symptoms

• High fever (especially with other symptoms)

• Falls with head injury or serious injury

• Uncontrolled bleeding

• Any sudden, serious change that feels unsafe to wait

​​

Some emergency calls may be billed to your insurance and you will be responsible for any remaining balance.​​​

​