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Frequently Asked Questions (FAQs)

Do medical doctors actually make home visits?

Yes any medical doctor can make visits to the place you live, (which could be your home or retirement community).  


Is Dr. Postigo a ‘real’ doctor?

Yes, he is a medical doctor, MD, licensed by the State of New York since 2006. To verify Dr.  Postigo's license and check his profile with the New York State Government website please visit:


Is the doctor a Primary Care Doctor or a Specialist?

Both.  Dr. Postigo is mainly a specialist in Geriatric Medicine but he will act as your Primary Care Doctor. He had received Board Certifications in Internal Medicine, Geriatric Medicine, and Hospice & Palliative Care.

Are you a concierge medicine practice?

No. I am not a concierge physician.  Although we make house calls exclusively and are available 24/7, we don't consider ourselves a concierge practice. How am I different from a concierge physician? It is because we don't charge membership fees or any extra fees to be a patient in our practice. Medical visits are charged to your health insurance. Also, we take almost all insurances, including Medicare and Medicaid.

Will a home visit cost me more?

No, there is no extra cost for Dr. Postigo to see you at home.  He will collect a co-payment and bill your insurance as your Primary Care Doctor, not as a Specialist.


Do I have to be disabled or home bound to have a house visit?

No. You just need to be 65 or older.

Do I need a referral for a house visit?

No. All you need to do is call our office to setup an appointment.


Will I need to switch doctors? Can he be my primary care physician?

Yes, you will need to switch primary care doctors with your insurance carrier before  Dr. Postigo can see you. He will replace your current primary care doctor.

What type of patients do you see?

We see patients who are 65 years of age or older in the greater Rochester, NY area, including Monroe and Wayne Counties. For locations we currently service please call our office or view our service area map online.


Do you make exceptions for patients under 65?

While we understand that disabled and home-bound patients of all ages have a need for at-home care, we are not able to see patients under 65.  Dr. Postigo is a Geriatrician and focuses his care on seniors only.

What are your office hours?

Monday to Thursday from 9:00 a.m. – 3:00 p.m. 

Fridays from 9:00 a.m. – 12:00 p.m.

The office is closed for lunch from 12:00 – 12:30

Do you have an office?  How do I get in touch with your office?
Yes, we have an office but we do not see patients in the office since the Doctor is traveling doing home visits.
  • Mailing address : 75 Barrett Dr. # 191, Webster, NY 14580

  • Office phone:  585-872-2710, leave a message on the answering machine if office is closed

  • Email:, is the preferred way of communication, be sure to put patient name

  • Text: 585-642-4571, please list name of patient; NO Pictures or Calls. Dr Postigo will send a secure link when pictures or videos are Necessary

  • Webpage:, put patient name

  • Fax: 972-236-5360, put patient name

What are some reasons to choose our house call medical services?
  • It is difficult or impossible to get out of your house.

  • You are looking for a Primary Care Physician.

  • You are looking for a Geriatrician, a specialist in treating the health of seniors.

  • You have difficulty getting to the doctor's office.

  • You don't want to bother anyone to take you to see your doctor.

  • You have difficulty waiting in a waiting room.

  • You want to avoid exposure to other illnesses.

Does Dr Postigo communicate electronically?

Yes. Communications by text, email or phone are now covered and will be billed to your insurance. Contact your insurance for details. 

Do you offer Video Calls (TeleHealth)?

Yes. During this Coronavirus emergency video call appointments (Telehealth) are available and covered by insurance.  Call our office to make an appointment. These video calls are by appointment only.

How should I schedule an appointment for a video call (Telehealth) with Dr. Postigo?

Video calls are BY APPOINTMENT ONLY, call the office to schedule a video call. Dr. Postigo will call you at the scheduled time, but it could be 30 minutes before or 30 minutes after the scheduled time.  It would be helpful to test your video setup before the visit to make sure everything is working correctly.

How Video Calls Work (TeleHealth):
  1. Dr. Postigo will call your cell phone.  

  2. You will receive a text saying, “Dr. Luis Postigo is ready for your secure video call.”

  3. Click in link above the text, (a lot of words in blue).

  4. Click in the blue button that says, "Allow Camera & Mic Access."

  5. There will be a message saying "Would like to access the Microphone and Camera."  Click in the button  that says, "Allow".

  6. Wait a few seconds for the video to start.

A Geriatrician that comes to you!

No extra cost!​

A Geriatrician that comes to you!

No extra cost!​

A Geriatrician that comes to you!

No extra cost!​

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