FAQs Page Four [4]

Frequently Asked Questions Continued (FAQs)

5. Family & Communication

What if my family or I have questions for the doctor?

To help facilitate patient to doctor communication we ask all our patients and their families have a notebook dedicated to the doctor's visits. We encourage families to write their lists of questions and concerns (medical or not) that you would like to discuss with the doctor. At the beginning of each visit the doctor will check the notebook for any questions and discuss those with you and will record his answers in the notebook.

Can you update my family after visits?

Yes, with patient permission. We think that keeping the family involved is very important. By request, the doctor can contact ONE person after the visit if authorized by the patient or responsible party. The designated person will be responsible for updating the rest of the family.

Email is the preferred way to get updates from the doctor. If the contact person does not have a way to email, they can call the office and leave a message for the doctor; include the patient's name and a brief reason for the call, their name and a phone number where they can be reached between 5:00 p.m. and 11:30 p.m.

What if all my family or designated representative has questions for the doctor or wants to talk to the doctor in-person?

The doctor will discuss the patient's case with all family members present during a scheduled visit at the patient's home. This can only be done if the patient or responsible part authorizes it. If they are unable to be at the visit, Dr. Postigo will update the designated representative who will be responsible for updating the rest of the family.

What if my parents or I speak limited or no English?

Dr. Postigo speaks English and Spanish fluently. Our office speaks English and limited Spanish. Dr. Postigo feels comfortable taking care of patients who speak limited English using a translation app to communicate. At this time, we do not provide interpreters.

6. Insurance & Billing

What insurances are you accepting now? Do you take Medicare and Medicaid?

We are accepting most of the insurance plans in the Rochester, NY area. Yes, we accept patients with Medicare and Medicaid with dual enrollment plans. Check our website under the Insurance Tab for the complete list. Call the office if your insurance is not listed.

Do I need to pay a copayment during my home visit?

Yes, if your insurance requires one it will be collected at the time of visit. We prefer credit cards or debit cards, which can be kept on file and charged for these copayments. You are responsible for updating us with any changes in your insurance carrier or copayment amounts.

Will you bill my insurance company?

Yes. We file claims directly with your insurance on your behalf to both your primary and secondary insurance carriers. Depending on your plan you will receive a bill for any remaining balances. You can pay your bills by mailing a check or you can pay with a credit card if you call Dr. Postigo's office.

What happens if I get a new insurance policy, my insurance number changes, or my copayment amount changes?

To help us provide the best care without billing surprises, we kindly ask that you let us know right away if there are any changes to your insurance provider or plan, Medicare or secondaries, copay, deductible, or coinsurance amounts. These details affect how we submit your claims and what you are responsible for. If we do not have your valid insurance information, you can be billed as not having insurance. If you receive a new insurance card, send us a copy of the card by email, mail, or have your new card available for the doctor to copy at the next visit.

Does my insurance cover procedures such as ear cleaning, trimming toenails, or joint injections?

Insurances usually pay for procedures every 60 days, sometimes according to your plan, you will have a copayment for a procedure. If you would like a procedure to be repeated before 60 days it is usually not covered by insurances and you will be responsible for paying the full amount out of pocket.

7. Patient Resources

How can I save money on medicines?

Medicines can be expensive. Dr. Postigo will continually review and manage your medicines and if there is cheaper and effective treatment, he will give you the option to switch to that medicine.

Patient notebook for questions at visits.

We recommend keeping a notebook of concerns, symptoms, and medication questions to discuss with Dr. Postigo during the visits.

Do you offer access to medical records online?

At this time, you cannot have access to your progress notes, but you can communicate with Dr. Postigo and access medical information regarding your care on our webpage at www.housecallmdforseniors.com

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