Frequently Asked Questions Continued (FAQs)

How can I save money on medicines?

Medicines can be expensive. Dr. Postigo will continually review your medicines and if there is cheaper and effective treatment, he will give you the option to switch to that medicine.  


Do I have a copayment during my home visit?

Home visits are covered by your insurance at no extra cost.  For example, if you pay $0 when you go to see a doctor in his office, you will pay $0 for a home visit with Dr. Postigo.  If you pay a $15 co-pay when you go to see a doctor in his office, you will pay a $15 co-pay for a home visit.  Copayments are collected during the visit, we accept cash, checks, and credit cards.


Will you bill my insurance company?

We will submit insurance claims on your behalf to both your primary and secondary insurance carriers.  Depending on your plan, like in any doctor’s office, you will receive a bill for non covered charges. You can pay your bills by mailing a check or you can pay with a credit card if you call my office and talk to the administrator.


What insurances are you accepting now? Do you take Medicare and Medicaid?

We are accepting all of the insurance plans in the Rochester, NY area.  Check our website under the Insurance Tab for the complete list.  Call the office if your insurance is not listed. Yes we accept patients with Medicare and Medicaid.


What happens if I get a new insurance policy, my insurance number changes, or my copayment amount changes?

Every time you have a change in your insurance, get a new number or your copayment amount changes, we need to be notified.  Please send us a copy of your insurance card or have your card available for the doctor to copy at the next visit.  If we do not have your valid insurance information, you can be billed as not having insurance.

Can you supervise my Home Health?

Yes.  We work with all Home Health Agencies of the area.  For a Home Health to go to your house, they need to have the supervision of a medical doctor which Dr. Postigo will do.

Does Dr Postigo provide Palliative Care and Hospice Care?

Dr. Postigo provides Palliative Care with the goal of improving the quality of life of patients while continuing curative treatment. When terminal patients are in need of a Hospice Home Health Agency, Dr. Postigo coordinates the transfer to the team of Hospice Doctors who then assumes the care of the patient.

What if I need some blood work or an X-ray done at home?

The doctor will coordinate home blood work to be done by the hospital and home x-rays to be done by an independent agency.

Can I see my lab results?

You can access your lab results through the internet at  If you need assistance setting up an account call their help line at 585-922-1234.

Can I have access to my Electronic Health Records online?

Yes, if you sign up with the Electronic Health Records you will have access to many things including: medication lists, appointment times, etc. You can also send messages to the doctor and more!   When you provide an e-mail address to my office, we will send you an email with instructions on how to access your medical records and a few days before an appointment you will receive a reminder through an email. See more information on


A Geriatrician that comes to you!

No extra cost!​

A Geriatrician that comes to you!

No extra cost!​

A Geriatrician that comes to you!

No extra cost!​